Not long ago, mapping the customer journey meant sticky notes, whiteboards and long meetings to debate where people were falling through the cracks. Today, AI transforms this process into something ...

Harvard Business School faculty, in collaboration with Microsoft and its clients, will study human-AI work, publish evidence-based blueprints, and deliver custom workshops for executives to rapidly ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. AI is changing workplace culture, accelerated by rapid adoption across industries. This ...

Returning to Indigenous communities, we can see how a project like iDetroit could be used to amplify untold stories, ...

Use AI to plan smarter trips, from choosing Grab or Bolt in Thailand to spotting fake bills, so you travel safer and spend less.