Two experts discuss what you need to know about the technology’s limitations and how to avoid unforeseen consequences.

Human behavior is, well, human. Much of people's behavior represents automatic responses to their environment without awareness why they’re responding this way. Many of these automatic responses are ...

Bias is often thought of in the context of HR and staffing, but unconscious biases in customer service interactions can negatively affect your brand and thwart longer-term customer relationships.

Affinity Bias: We all have a natural tendency to gravitate toward people similar to us in terms of race, ethnicity, gender, age and lifestyle. This unconscious bias can lead us to hire people who look ...

Emergent biases can still emerge even when we have trained the machine-learning algorithms with a cleansed data set with no known biases. The AI bias problem is often treated as a data problem, ...

Learn about self-enhancement, a bias by which individuals overvalue their own successes. Discover its implications, examples, ...

Confirmation bias happens when you unconsciously focus on ideas that match what you already believe. Possible reasons include wishful thinking, anxiety, info overload, and the need to protect yourself ...

Source: Adobe stock image by GoodIdeas, licensed by Ravi Chandra We all have biases, we can minimize or even overcome them by being aware of them. There is a spectrum of bias from unconscious ...

Millions of people have interacted with the AI-based chatbot ChatGPT since its debut back in November, resulting in some pretty impressive examples of what this new digital tool can do. We've seen how ...