The new booking windows are scheduled after the Steamship Authority suffered "technical challenges" during the reservation openings for residents of the islands.

My hotel had no record of my reservation. Why won't Booking.com refund my money? t's been weeks since I asked for my money back, and no one is answering.

Justin Baribeau reserved a hotel room through Booking.com, but when he got there, they had no record of his reservation. Can he get his money back?

I recently booked a room at a resort in Kauai through Booking.com. The online agency worked with a third party that handled the reservation, and it did not come through.