Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

Today, Transcom released 2026 CX Trends: Paradoxes Leaders Can’t Ignore, an industry report designed for enterprise customer experience, operations, and digital transformation leaders. The report ...

McDonald’s does not succeed because it delights customers. It succeeds because it removes uncertainty.

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There is an old saying that customer service happens when ...

The company unveiled Gemini Enterprise for Customer Experience (CX) on Jan. 11, at NRF 2026 in New York. The AI-powered ...

A focus on transparency and automation, with live support for stressful situations, can help craft a great returns experience ...

This is the sixth year that I’ve compiled a set of customer experience-related predictions for the coming year. For each article, I gather together a set of predictions that have been sent to me over ...

Customer experience faced serious challenges during the pandemic. Now, there’s no looking back. Customers want it all, and really there’s no excuse for them not to get it. Digital, in-store, mixed ...

Industries like retail, banking, transportation and food service have undergone massive digital transformation in recent years by leveraging new technologies to enhance consumer experience. As a ...

The MarketWatch News Department was not involved in the creation of this content. PALO ALTO, Calif., Jan. 08, 2026 (GLOBE NEWSWIRE) -- Talkdesk(R), Inc. today introduced Customer Experience Automation ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...