The smartphone has become the center of digital life. Every journey, from shopping to issue troubleshooting to entertainment, increasingly begins and ends on our mobile devices. For brands, this shift ...

Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...

With the help of AI, the shopping experience on the Etsy app has been reimagined to offer a more inspiring, personalized shopping experience. “Too often, shopping online feels like déjà vu,” said Nick ...

Telecommunications giant Verizon is announcing a new suite of customer service experiences for consumers of its phone and internet offerings. Among other enhancements, Verizon customers now have ...

The customer experience (CX) landscape is undergoing a profound transformation. With consumers interacting with brands across multiple channels — social media, websites, mobile apps, emails and even ...

Former Starbucks CEO Howard Schultz has some thoughts on the company's poor quarterly sales. He said the chain needs to fix its app and focus on the customer experience. Starbucks posted a drop in ...

Nigeria's fintech disruptors are redefining customer expectations in banking, leaving traditional institutions struggling to ...