MoneyGram announced a data breach and cybersecurity issue in September that affected customer information. Sensitive customer information impacted included social security numbers and bank account ...

Coinbase Global Inc., a major U.S. cryptocurrency exchange with more than 100 million customers, disclosed today that cybercriminals bribed offshore customer service support agents to steal customer ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

In today's customer-centric business environment, organizations are dependent on rich, highly accurate customer data to enhance relationships, personalize experiences and drive growth. However, many ...

As businesses customize their offerings using data, customers are becoming more concerned about the management and security of their personal information. Personalization enhances customer engagement, ...

Natalie Ruiz, CEO of AnswerConnect, leads with a human-centered approach, blending tech with real connections to help businesses grow 24/7. How you treat your customers is a hugely important part of ...

A customer relationship management (CRM) database is a resource that contains all customer data that all departments within an organization can access. These data include customer information, sales ...