Customer satisfaction with U.S. federal government services jumped 2.9% to a score of 68.2 out of 100 this year, according to the American Customer Satisfaction Index Federal Government Report 2023.

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

Three businesses along the East Coast received consecutive Talk Awards for their award-winning customer service.

A 2016 survey of executive leadership found that 90% of CEOs believe that consumers are one of the greatest impacts on business performance and strategy. However, customer satisfaction provides an ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

With increasingly dynamic shifts in the market, changes in technology and the pace of business decisions, getting closer to customers and truly understanding their needs has become even more critical ...

Brand reputation is built on consumer feedback. But overcoming the schism between a brand’s desired identity and how customers actually perceive it is a challenge that many new and even ...

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...

As businesses set new goals and standards for themselves in the new year, they should place extra emphasis on retaining customers and acting upon the valuable feedback they receive. Embracing customer ...

Customer service satisfaction among car owners failed to improve year-over-year for the first time in nearly 30 years, according to a new report from J.D. Power. The analytics company's annual U.S.