Micah Solomon, speaker and advisor to corporations and professional firms on improving customer service and the customer experience, discusses the problem of poor customer service in the healthcare ...

Medicare Advantage plans offered by hospitals or health systems tend to provider better customer service than other health plans, new research suggests. The study, published in Health Affairs, ...

For decades, parents have taught their children “The Golden Rule:” Treat others the way you want to be treated. However, as adults with various life stressors and responsibilities, we often forget to ...