Customer service is at the heart of the professional world. If you haven’t had a job where customer service is key, you’ll certainly run into one in the future. If your skills in serving others are ...

A key principle of exceptional customer service is this: Always strive to give the customer what they asked for, plus a little more. As a customer service consultant and trainer, I find this to be one ...

Coursera is a global online learning platform that offers massive open online courses (MOOCs), specializations and degrees. Users can build skills with courses from universities like Yale, Stanford ...

What is Walmart known for? Ask most people and they will say low prices and lots of choices. While you may not hear people complaining about their customer service, you probably won’t hear a lot of ...