A customer-oriented organization places customer satisfaction at the core of each of its business decisions. Customer orientation is defined as an approach to sales and customer-relations in which ...

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Does your company make widgets -- or meet customer needs? According to research by Kellogg professor Gregory Carpenter, taking the latter attitude is an important way to ensure customer loyalty and ...

Effective sales strategies for small businesses are strategies that focus on unique customer needs, by customer segment. A customer orientation to the establishment of sales strategies can enable ...

Having a great, customer service-oriented company culture isn’t the sole province of luxury brands and high-end service providers. To the contrary, great customer service can happen at any style of ...

Here are the six elements that can position your organization for customer service success. Although be forewarned: excellence in customer service and the customer experience isn't a puzzle or riddle ...

I’ve been digging into customer service books over the past couple years, and it never ceases to amaze me how many companies just don’t get customer service right. And just how easy it is to get right ...

The pace of regulatory change to the legal sector in England and Wales over the past few years have been relentless and bewildering for the profession. What with the changes to ‘no win, no fee’ and ...

A conundrum frequently weighed at this blogsite and others over the years is the chicken-and-egg question of SOA: does good service-oriented architecture result from having a "service-oriented" focus ...