We've all heard the old adage, "The customer is always right." This is a principle that has guided customer service for decades. But let's face it: Traditional customer service is no longer enough. In ...

In the competitive hospitality industry, where every detail matters, Hospitality Training Academy Ltd (HTA) is transforming ...

The future of work is being rewritten by artificial intelligence (AI) - but technology competence alone will not be enough to empower the workforce of ...

Learn these seven secrets from the hospitality industry, and you’ll be able to apply them to nearly any business. Iconic, loyalty-building customer service occurs when you seek out and care for ...

Hospitality turns service into relationship, and transactions into something people remember.

When you manage customers' questions and problems well, they reciprocate by coming back, spending more and becoming loyal to the brand. Is delivering good customer service worth the effort and expense ...