eBay is quietly canceling a much-used e-mail address, which has some members worried. Next month, the online auction giant will close its direct e-mail link to SafeHarbor, its department that responds ...

Computer giant Dell suffered heavy criticism when it outsourced much of its customer support phone service overseas a number of years ago. But what happens when companies go a step further — when ...

eBay has begun testing a new instant-messaging-based customer support feature. The feature, which eBay will test for the next eight weeks, enables people to chat with customer service representatives ...

The online auction site announced Thursday that it's debuting a new work-from-home program, eBay@Home, that will create about 300 remote, full-time customer service positions, with 120 of them ...

EBay expects to maintain current customer support levels and does not anticipate any disruption to service as a result of the closure of its Vancouver office in September. ((CBC)) About 700 jobs will ...

ATLANTA--(BUSINESS WIRE)--OpenSpan Inc., an industry pioneer in automation and intelligence solutions designed to gain insight into employee productivity, simplify transactions and engage employees ...