Got negative reviews? Think that you have them under control? Zendesk has released results from a recent study, which reveals the negative impact that the rise in social media and web review sites, ...

10 mind-blowing stats on why the today’s customer service looks a lot like yesterday’s. There’s a reason customer service professionals may have a sense of déjà vu. It’s because the issues they deal ...

It’s hard to put a dollar value on good customer service. But bad customer service will send a once-loyal customer to the competition, undermine a company’s reputation, and generally irritate and ...

ClickFox, a maker of analytics software that focuses specifically on customer behavior, has been releasing reports covering the various elements of its business on a fairly regular basis. The latest ...

Keeping your customers on hold for long periods of time doesn’t just lead to negative user reviews. It also hurts your business’ bottom line. A recent study from workforce management firm ...

Think of them as the Six Commandments of Customer Service — or, as Bruce Temkin, managing partner of the Waban, Mass.-based Temkin Group explains, "fundamental truths about how people and ...

Resolving customer service issues quickly and in a single interaction is one way to win repeat business, but consumers today have a long list of demands when it comes to providing top-notch customer ...

People constantly trade good, bad and ugly stories about their customer service experiences, but which industries cause Americans the most frustration? According to a survey of US adults conducted by ...

Poor customer service can be very costly, while good service can lead to higher profits from providing a great customer experience. The difficulty is that customer expectations for service and support ...

Opinions expressed by Entrepreneur contributors are their own. Canadians are known to be a cheerful bunch. New Zealanders, too, seem to have an unthinkable gift for keeping cool in the face of crisis.