In today's tech-driven customer service landscape, Sai Mounika Inavolu focuses on reshaping the intersection of bioinformatics and customer experience. Her innovative integration of bioinformatics ...
Generative artificial intelligence, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support by 2028, according to research firm Gartner's Hype ...
With inflation remaining top of mind for consumers and competition from private labels intensifying, maintaining customer loyalty has become a growing challenge for brands. One powerful tool to boost ...
When was the last time you used video or screen-sharing? Perhaps just today at a work meeting or over the last weekend when calling a distant relative or a child away at college? Or -- let’s be ...
LOS ALTOS, Calif.--(BUSINESS WIRE)--Bidgely has been named as a “Leader” in the IDC MarketScape: Worldwide Digital Customer Engagement Solutions for Utilities 2023-2024 Vendor Assessment (doc ...
Lüm Mobile adopts Alepo's Virtual Agent for all-digital customer experience Replaced old generation chatbot with human-like chat experiences The vertically tuned and integrated LLM, harnessed by Alepo ...
BURLINGTON, Mass.--(BUSINESS WIRE)--Zappix, a leading provider of AI-powered Digital Engagement Platform, today announced a strategic partnership with Vee24, a leader in transforming digital customer ...
Customer engagement in banking refers to the interactions and relationships between a financial brand and its customers that cultivate a sense of loyalty, involvement, and investment in the bank's ...
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