Gautam Patankar's transition from a lifelong golfer to the chief experience officer at Bobby Jones Links underscores a unique blend of personal passion and professional evolution. His background as a ...

CX and EX link. Happy employees create better customer experiences, and better customer experiences improve employee satisfaction — a virtuous cycle. Integrated frameworks win. Aligning customer and ...

If you keep your employees happy, will they make your customers happy as well, through superior customer service? My knee-jerk reaction would be, “Of course they will!” But you never know when what ...

Aisera Inc., a well-funded startup that provides artificial intelligence tools for companies to enhance employee and customer experiences, said today it’s partnering with Microsoft Corp. to deliver a ...

It’s time for the annual ritual of Customer Service Week – a five day period each year when business leaders worldwide unite to celebrate a group of employees (and an entire organizational function) ...

The Institute of Behavioral and Decision Science (IBDS) at HKU Business School (HKUBS), in collaboration with the Hong Kong ...

Delta has unveiled a new line of flight attendant, airport customer service and maintenance employee uniforms.