A Miami hotel is facing backlash over a viral video that claims the front desk was staffed by an outsourced worker to welcome new guests during the check-in process. In the video, a guest who booked a ...

While on vacation in Nashville, three friends arrived to find their hotel's front desk abandoned. With no one to check them in, they began working the desk, documenting the adventure on TikTok. The ...

One Marriott front desk employee is giving customers a look behind the curtain by showing how the computer system that facilitates the making and changing of reservations and check in works. In a ...

LYNDHURST, Ohio -- At 9:40 a.m. April 15, police were called to the Hyatt Place hotel, 24665 Cedar Road at Legacy Village, where an irate man was refusing to leave the manager’s office. Beachwood ...

Six front desk agents joined over 100 fellow unionized workers at the Omni Hotel last Friday in a victorious vote for union representation by the Connecticut hospitality union, Local 217 UNITE HERE.