Customer service is perhaps the most vital part of conducting business as it reflects directly on the company and how it is able to meet the needs of patrons. Implementing customer service training ...

This article reveals a secret of providing superior customer service: the BUBL principle. Without this understanding, the rest of your customer service training and knowledge will be largely ...

Today more than ever, excellent customer service is needed to retain customers. People are tired of spending hours on the phone with rude service people only to find their problems unresolved.

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. In the past month, I’ve been asked to write about the ROI on ...

Opinions expressed by Entrepreneur contributors are their own. In his book No B.S. Ruthless Management of People & Profits, business coach and consultant Dan S. Kennedy presents a straightforward ...

TEACHING CUSTOMER SERVICE SKILLS: Nexstar Network members participate in a training session at the Frank J. Blau Jr. Training Center in St. Paul, Minnesota. Dan Friesen, master trainer for Nexstar, ...

WASHINGTON (7News) — Robots are now able to hold conversations with humans thanks to Artificial Intelligence (AI). 7News On Your Side's Lindsey Mastis covers AI & Tech and tried out a robot designed ...

TROTWOOD, Ohio (WDTN) — The City of Trotwood announced a partnership to provide customer service training to businesses in the city. This comes after Mayor Mary McDonald posted a video of the ...

“If you wish to prosper, let your customer prosper... When people have learned this lesson, everyone will seek his individual welfare in the general welfare. Then jealousies between man and man, city ...

We have all been in situations where we have been treated poorly by a food server, service manager, receptionist or product installer. The end result of such an encounter is typically a vow to never ...