At its most basic, a help-desk application letsusers create tickets that describe their problems.Technicians use this information tobegin to diagnose the problems, fix them andclose the tickets ...

Support Solution The Web+Center suite is two customer support/Help Desk applications: Customer+Center and Tech+Center. Customer+Center allows "customers"-internal employees or external customers-to ...

In September, FootPrints, a provider of help-desk software, launched a hosted application that gives customers full ownership of the software. A 10-agent license is priced at less than $14,500 and ...

When the City of Des Moines, IA, decided to create a help desk from the foundation up, CIO Michael Armstrong learned quickly the importance of having an IT service management tool."We were simply ...

SunTrust Banks anticipates a two-year ROI from a help desk application that's designed to allow employees to reset their own passwords over the Internet.

Streamlining multiple help desk applications into one single window app is yet another way of making apps invisible.

Salesforce spent approximately $50 million in cash, net of cash acquired, to buy Assistly, Salesforce said Wednesday. Assistly provides cloud-based "instant customer service help desk applications ...

Customer service and help desk applications: As customer service applications and self-service applications have become more and more Web-based, PHP has become a powerful player in this software ...

Help desk and call center vendors are finally catching the Internet bug ? albeit quietly ? as a number of major and minor players over the last year have begun transitioning their solutions from a ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

A new program provides a price break to switch from Peregrine's help desk software Network Associates' Magic.

It can support individuals on any device, any time and at any location, and will offer faster resolution of IT issues, handling the majority of support tickets when integrated with other helpdesk ...