From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

To find the best help desk software, we considered ease of use, affordability and features such as ticket management, knowledge base management and more.

Contact the IT Help Desks in one of the following ways: Call: 215.895.2020 Email: [email protected] for general technical issues; [email protected] for account issues Visit: Tech Lounge on the ...

The Help Desk Tool provides basic help desk support for Horizon administrators and users. In this article, I'll provide an overview of how to access the tool, as well as some of its key features which ...

What: 60-minute Video Discussion Group When: July 21, 2021, 10:30–11:30 a.m. ET Where: 2021 Conference Schedule The Sidekicks Your Service Desk Heroes Need: Monitoring and Automation ...

Other agencies and service branches, especially in the Defense Department, have followed in the Air Force’s footsteps. Now, the Air Force is starting to see the fruits of its efforts. One of the first ...