One of the reasons customers flock to Amazon for all kinds of products is the customer reviews, which often include photos, videos, and tons of useful information you may have been missing in the ...

Now that tools like Fakespot are gone, I use these tips to identify untrustworthy reviews and avoid wasting my money.

After announcing its use of AI for product review summaries, Amazon is using generative artificial intelligence to help sellers create product descriptions, the company announced Wednesday. The large ...

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You're shopping for an item on Amazon and want to see what other buyers think of it. But it's a popular product that's triggered hundreds or even thousands of individual reviews. Instead of reading ...

Amazon has been at war with unscrupulous actors and a new contender just entered the battlefield. An examination of various sites reveals the presence of AI-generated reviews. These reviews ...

Shopping on Amazon.com Inc. has long entailed scrolling through pages and pages of often redundant customer feedback. In an effort to make the task less onerous, the company in August began using ...

Megan Cerullo is a New York-based reporter for CBS MoneyWatch covering small business, workplace, health care, consumer spending and personal finance topics. She regularly appears on CBS News 24/7 to ...