As a coach, understanding is the first step toward offering sound advice. Unless a coach is aware of the exact nature of and meaning behind a question or problem, the information and guidance they ...

LEND AN EAR: As part of Xpress' annual Wellness Issues, we reached out to professionals whose education, livelihood or service has trained them to be adept listeners. Photo by Thomas Calder When it ...

Reflective listening means repeating back what you have heard to ensure you have understood it correctly. This technique not ...

Are you hearing or listening? Do you have functioning ears? How effective is your hearing? Do you possess the skills to improve your hearing? These questions are intriguing, and it’s sometimes ...

People are routinely advised to be their authentic selves and show their vulnerability. They are told they are in a safe space and there will not be retribution for speaking up. When they finally get ...

While you may be under the impression that your company is running smoothly and tasks seem to get completed on time, you could be missing the key element to a productive and enjoyable workplace: ...

Previously I discussed the things that can kill conversations. I discussed how to reframe things in the moment, but what if you are looking to fully overhaul your conversation skills in the long term?

Mastering active listening can transform CX by building trust; it's a powerful conduit for enhancing customer satisfaction and loyalty. When it comes to customer experience (CX), active listening ...

Good verbal communication helps leaders articulate goals, expectations, and feedback clearly. This clarity fosters better collaboration and ensures team alignment. Effective communicators are ...

If you don't have these skills down, you might struggle to find success in your job.