You want to stay in touch with your customers. (Or as Jack Nicholson might say, “You need to stay in touch with your customers.”) The reason is simple: You want to turn transactions into ongoing ...

I was recently walking in Manhattan when I saw someone who looked like Karen, a coworker from my first job, more than a decade ago. Karen and I had helped plan a big launch party for our company.

Families today have a variety of options for keeping in touch. New technologies, such as cellphones and the internet, make it possible for family members to be in almost constant communication with ...

Being in touch with one's ex usually comes with a lot of challenges and moral dilemmas. Whether it is the right thing to do depends on a number of factors: what equation you share with them at present ...