inContact announced the acquisition of workforce optimization, or WFO, provider, CallCopy, which offers its products and services under the name "Uptivity." Based in Columbus, Ohio, Uptivity provides ...

As I talk to customers (and yes, other vendors) about NICE and inContact, questions often center on whether the two companies, post-acquisition, operate independently or as a single entity. NICE ...

2019 DEVone Partner Awards spotlight companies who develop and integrate innovative applications for NICE inContact CXone cloud customer experience platform The NICE inContact DEVone Ecosystem, one of ...

Although business headlines still tout earnings numbers, many investors have moved past net earnings as a measure of a company's economic output. That's because earnings are very often less ...

inContact, a provider of cloud contact center software and contact center agent optimization tools, today announced the market availability of the second major release of its cloud contact center ...

Partners with network performance monitoring company to deliver call quality reporting. inContact has announced availability of the Fall 2015 release of its cloud contact center platform. The ...

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE business (Nasdaq: NICE), today announced Omdia, a leading global technology research firm, has recognized the company as the market leader in ...

SALT LAKE CITY--(BUSINESS WIRE)--NICE inContact, a NICE (Nasdaq: NICE) business, today announced new enhancements to CXone Agent for Salesforce that enables omnichannel experiences for customers – ...

JERUSALEM, May 18 (Reuters) - Israeli software provider Nice Systems said on Wednesday it was acquiring U.S.-based inContact, a leader in cloud contact center software, for about $940 million dollars.

Cloud-based contact center solutions and optimization provider inContact has released version 13.1 of its platform. The newest release offers customer service managers the chance to view customer ...

CRN Test Center engineers recently evaluated UCN's inContact and were highly impressed with its built-in functionality and user-friendly GUI. Engineers were able to map standard call flow processes ...

Innovation advances CXone Agent for Salesforce with digital channel elevation and enhanced agent experience “Today’s customers expect only the best from each and every brand they interact with, every ...