The Department of Defense has deployed its new electronic health record system at all of its military hospitals and clinics around the world but still faces low user satisfaction rates and integration ...

The Department of Defense has deployed its new electronic health record system at all of its military hospitals and clinics around the world but still faces low user satisfaction rates and integration ...

Their service ratings are taking off. According to JD Power’s 2025 North American Airline Satisfaction Study, overall passenger satisfaction is up six points from 2024 — and three airlines reigned ...

Booking Holdings boasts strong profitability, but its high valuation is difficult to justify amid slowing growth and rising competition. Widespread customer dissatisfaction across Booking’s brands ...

The most recent Forrester Customer Experience Index is creating a lot of buzz in customer experience (CX) circles — but for all the wrong reasons. Despite companies’ increased investment in CX ...

If you're not as happy with your current mobile phone as you used to be, you're not alone. A recent American Customer Satisfaction Index study showed that overall cell phone user satisfaction took a ...

Americans' satisfaction with companies is showing signs of declining in 2024 after riding a high when the economy rebounded following the coronavirus pandemic. Customer satisfaction dipped 0.1% in the ...

Walmart Inc. (NYSE: WMT) scored poorly in a recent customer satisfaction study. Low scores have not kept it from being the largest retailer in America. Are you ahead, or behind on retirement?

2-10 Home Buyers Warranty offers affordable plans with good add-on options but has low customer satisfaction ratings. NerdWallet is committed to editorial integrityMany or all of the products on this ...