These new Microsoft layoffs are in addition to the 10,000 job cuts planned earlier this year. The latest cuts impact sales ...

Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a ...

Microsoft Corp. is teaming up with Be My Eyes, an app for blind and low-vision people, to make it easier for them to access the company’s customer service. Founded in 2015, Be My Eyes connects blind ...

Companies are increasingly replacing call center workers with AI-powered chatbots and voice agents, triggering job cuts and reshaping the global customer service outsourcing industry.