Retailers are increasingly turning to Microsoft Dynamics 365 to unify online and in-store operations, address costly data silos, and deliver seamless omnichannel experiences. The platform’s ERP and ...

Solvares Group today announced it's integrating Solvares Field Service VISITOUR with Microsoft Dynamics 365 Field Service. LONDON and HEIKENDORF, Germany, May 19, 2026 /PRNewswire ...

New Web Agent built on Dynamics 365 Channel Integration Framework provides omni-channel contact center and dialogue management capabilities from a single Dynamics 365 window. Anywhere365 continues to ...

Hot on the heels of Salesforce's announcement last month of artificial intelligence agents for sales, Microsoft on Monday announced it will make ten agents available in Dynamics 365 for use in sales, ...

Microsoft has rolled out new agentic AI features in Outlook and Dynamics 365, including real-time voice agents, while partner PASI secured a 2,000+ user deployment in the energy and mining sector. The ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...