Some user manuals are a frustration, some are a pleasure – and all reveal more about us than we might think. Maybe you diligently read an instruction manual from cover to cover before you even ...

Accurate store operating procedures are important for a number of reasons. A smooth-running store is but one of them. Operating methodologies need to reflect best practices for each key task in ...

Studies show that many of us don’t bother to read the user guide. One UK survey found that one in five of us skips the manual, while a US report said it was as high as 50%.