Oracle on November 14 is rolling out its Internet of Things Accelerator, a packaged integration between the Oracle's Service Cloud and its IoT Cloud. The new offering should give Oracle customers, ...

A new cloud-based knowledge management solution within the Oracle Service Cloud is has been launched to help organizations deliver a better customer experience, while reducing overall customer support ...

Mobile devices are a main way of getting in touch with companies' contact centers, and Oracle has updated its Service Cloud and released a mobile agent iPad app to address these complex events. By ...

When Oracle set out to create a fast, simple way for companies to buy its cloud services, it did so by first focusing on the success of the customer and then transforming its internal operations to ...

Oracle has released an update to its Oracle Service Cloud that adds new tools to give companies more insight about their customers. Customer service staff who get the update will now see an online ...

Oracle has announced a new solution that enables brands to leverage insights from the Internet of Things (IoT) to improve customer service experiences. “IoT is a major digital disruptor, coming on the ...

E-commerce startups looking to scale their business are finding exactly what they need in Oracle’s Service Cloud offering, which helps small, medium and large businesses seamlessly acquire, engage and ...

With the "mobile generation" in mind, Oracle last week announced a cloud-based customer engagement service that allows call center agents to be more personal and proactive in handling inquiries by ...