In a large cross-sectional analysis of surveys of patient experience in emergency departments (EDs), responses to multiple survey items reflected a single underlying overall experience and showed ...

As healthcare continues its shift toward value-based care, one factor is becoming impossible to ignore: patient experience isn’t just about satisfaction — it’s directly tied to reputation, ...

University of Utah Health is committed to providing an exceptional experience for our patients. To learn how to improve, we send surveys to patients after most appointments, procedures, and ...

At its core, healthcare is a people business. When organizations listen to patients and act on what they hear, they build trust and create a culture of continuous improvement. Providers that deliver ...

Advocate Health strives to listen to groups of patients and individuals, then redesign care at scale. Patient experience is crucial for healthcare organizations because it impacts health outcomes and ...