Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...

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Now, we know customer service probably isn't top of mind when you head to the grocery store. Unless you're a leisurely food shopper, you're probably on a mission that involves getting in and out as ...

— -- Hello, Gladys, Many times I print your columns on customer service and give it to business owners who do a poor job at it. It is a growing problem; I haven't noticed a bit of improvement ...

The United States is in a data quality crisis. This impacts everything, from productivity to AI. Here I’ll focus on the impact of bad data on customer service, which is also in crisis. I recently got ...

ROCHESTER, N.Y. (WHEC) — Do you feel like you’re getting really bad customer service? You’re not alone. That’s according to a new report called the American Customer Satisfaction Index. And it’s ...

Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...

Almost half of consumers say they have suffered poor customer service over the last year, with many wanting more “human” support from brands, a survey has found. One in six consumers (15%) believe ...

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In a rare out of company hire, Tim Cook has appointed John Browett, current chief executive of British electronics retailer Dixons, to head up Apple's retail arm. Browett will oversee Apple's retail ...

Customer service is often dreadful. A recent survey suggests that one out of two customers experience problems when they shop. Long lines and uninformed sales staff are among the main complaints. And ...