Our language reveals our mindset. For decades, we've talked about "change management" and "change readiness"; terms that betray a fundamentally reactive stance. We manage what happens to us. We get ...

The ups and downs of the last few years have been a lesson on the importance of contingency planning across all industries, particularly legal. Businesses have had to pivot and rethink staffing to ...

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. Uncertainty is a constant in the nonprofit sector. From fluctuating funding and shifting ...

Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated moments. All of this is becoming possible ...

In the past, I’ve written about making unpopular decisions and taking risks to drive a technology vision (see column). In difficult times, leadership is on the minds of many chief technology officers.