Discover how Salesforce and Databricks are enhancing AI integration with innovative governance tools. Learn about the new ...

New native AgentExchange application transforms CRM data into dynamic intelligence — enabling nonprofits, universities, and healthcare organizations to screen millions of records and track donor ...

The partnership between the two tech giants focuses on the bidirectional integration of data, large language model (LLM) flexibility, prebuilt actions for CRM solutions and a commitment to responsible ...

To eliminate fragmented workflows, Salesforce is embedding Slack directly into its CRM, creating a single space for teams to collaborate and take action with complete customer context New Salesforce ...

Salesforce and Deloitte Digital are working together on advancing the integration of generative AI into organizations' customer relationship management (CRM), the companies announced Thursday. The ...

CCW showed agentic AI moving deeper into CX platforms. Here’s what IT leaders should know about governance, data, workforce ...

Through a "bring your own sovereign encryption" (BYOSE) model, this integration allows organizations to maintain exclusive control over their encryption keys within Hyperforce, facilitating the secure ...

Fin’s AI agent resolves complex customer queries autonomously across channels such as live chat, email, WhatsApp, SMS, phone, and Slack.