Table Touch, the restaurant service visibility platform built by operators, examines why service gaps remain one of the ...

As labor challenges persist, hotel companies are struggling to fill vacancies despite offering record-high hourly wages, greater flexibility and benefits, according to a recent American Hotel & ...

We complain about service a lot. We roll our eyes when the receptionist looks unsure, we lose patience when the waiter forgets something, and we wonder why the butler didn’t anticipate what seemed so ...

he Service Gap: What’s Missing? While individuals may enjoy access to a broad range of financial, legal, and estate planning services, those services often fail to address the unique complexities of ...

Government modernization has often focused on replacing outdated systems, but technology alone doesn’t close the service gap. When new tools, including AI, are layered onto existing processes without ...

The mission of customer service should be self-explanatory: to better serve a company's customers. And yet so many large enterprises fall short of this goal. They don’t have robust systems in place to ...

New research from Equals and Visa Consulting & Analytics finds that service gaps from embedded finance providers are limiting growth and resulting in avoidable revenue loss.

The Hope for the Homeless committee that has been working for several years to help improve conditions for homeless people in the area has been focusing lately on closing service gaps and making the ...