Company pushes well beyond inbound voice with new cloud offering, ShoreTel Connect Contact Center. Being the contact center geek that I am, my news alerts focus on the latest and greatest customer ...

Many organizations still rely on siloed communication and messaging systems to support customer service, which leads to an unsatisfactory customer experience and duplicate work efforts. ShoreTel has ...

Melbourne local government body, Brimbank City Council, has deployed a ShoreTel Connect unified communications (UC) platform to replace its current telephony and contact centre infrastructure. Under ...

ShoreTel has announced the launch of ShoreTel Connect featuring a single platform and user interface that provides business communications from the cloud, onsite or a hybrid combination of both. The ...

ShoreTel Enterprise Contact Center is increasingly being used by large organizations who have a need to service more customers – these days in whatever channel the customer choses to use, whether it's ...

ShoreTel, a provider of IP phone systems with fully integrated unified communications (UC), today announced the availability of ShoreTel Contact Center 7. ShoreTel Contact Center 7 introduces Personal ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. A mature player in VoIP PBX systems, ShoreTel Connect Cloud ...

AI thrives on data but feeding it the right data is harder than it seems. As enterprises scale their AI initiatives, they face the challenge of managing diverse data pipelines, ensuring proximity to ...

SUNNYVALE, Calif., March 7, 2017 /PRNewswire/ -- ShoreTel® (NASDAQ: SHOR), a leading provider of communication solutions that make interactions simple, today announced that Georgia Tourism is relying ...

ShoreTel Connect ONSITE is now available in Australia and Brimbank will be the first major implementation of the new platform locally. ShoreTel Connect, the biggest release in the company’s history, ...