The Telephone Doctor usually gets asked: "What are the best customer service tips?" Recently, someone asked about the worst customer service mistakes. So, to make it even, we've compiled the ten worst ...

Forward on reverse: Insights for marketing to maturity: Part VI: A different kind of customerAtare E. Agbamu, CRMSReverse mortgages,HECMs One of the pearls of marketing wisdom I have taken away from ...

ST. LOUIS--(BUSINESS WIRE)--Nancy Friedman, The Telephone Doctor, a nationally known customer service keynote speaker, has been selected to speak at the annual FASTSIGNS® International Convention, ...

You may have the best sales team in the country, but what happens when your customer service department isn’t as good? I have seen great sales experiences go south just from a lousy telephone customer ...

Thinking about service from the other side can help you better design your business to give customers a truly great experience. Too often, people equate customer service with customer experience.