When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

In today’s competitive job market, standing out is more important than ever. Phone interviews and Zoom calls are often the first steps in the hiring process, providing candidates and employers a ...

You’ve written the perfect cover letter. Your resume is spotless. You’ve been contacted by the employer to conduct a phone interview with them. Do you know how to bridge the gap between a traditional ...