Every contact center transformation begins with inspiration, an identified need, a promise of improved efficiency, or improved customer engagement in mind. Excitement builds across the organization as ...

The digital transformation journey, although necessary for many industries, isn't for the faint of heart. BCG estimates that only 30% of such projects succeed. Surprisingly, the main reason for the 70 ...

If done properly, digital transformation can change the way a business operates fundamentally, bringing significant financial and operational gains. But shifting from traditional ways of working to ...

Get the most from what exists currently and take advantage of new methods. Digital transformation projects compel teams to spend time and effort in the development of data strategies, data ...