Most organizations require a trouble ticketing system. Whether it is for streamlining customer support requests, managing maintenance issues or scheduling work, a trouble ticketing system ensures that ...

In the late 1990s, Dell and Gateway were among the better-known computer manufacturers to offer customers a way to find automated answers to tech support questions by calling interactive voice ...

A little background: About a year and a half ago I became the Network Administrator for the company I currently work at. We have 1 other guy in the department whose only job is to manage our ERP ...

Through the support center's trouble ticketing system, the rep ties these three tickets, each of which has its own SLA, to the master ticket. The SLA for the master ticket indicates the timeframe in ...