MIDLAND The latest findings of the 2025 Utility Trusted Brand & Customer Engagement: Residential study, which tracks the ...

Instead of reengineering entire technology stacks, utilities are connecting data, processes and workflows across systems that ...

Escalent Recognizes 12 Utilities as 2025 Business Customer ChampionsLIVONIA, Mich., Jan. 14, 2026 (GLOBE NEWSWIRE) -- A new Cogent Syndicated ...

A 2018 McKinsey essay argued that utilities must address the customer experience head-on in light of competitive pressures from alternative energy sources and to stem the rising costs associated with ...

Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...

TEMPE, Ariz.--(BUSINESS WIRE)--KUBRA and Systems & Software (S&S) proudly announce a strategic partnership that combines their respective industry strengths to elevate the utility customer experience.

TEMPE, Ariz.--(BUSINESS WIRE)--KUBRA and Advanced Utility Systems proudly announce a strategic partnership to elevate customer experience. This partnership merges KUBRA’s customer experience ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Reuben Yonatan Customer ...

Customer experience should be getting better. Companies are increasingly claiming to be customer-centric and appointing Chief Experience Officers to focus on improving CX. They are investing in AI and ...

One task, many teams. A single customer journey often spans multiple departments, exposing weak links across channels. Friction by design. Some customer struggles are intentional and necessary, but ...

Parloa GmBH, a Berlin-based artificial intelligence customer experience automation platform startup, announced today it has ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...