Vodacom, the largest mobile communications provider in South Africa, will be deploying the Social Engagement application from Genesys Telecommunications Laboratories to automate and integrate social ...
With the opening of its Vodacom contact centre in Cape Town, leading South African BPO provider, Merchants, can now claim the title of longest standing partner and largest contact centre provider in ...
DALY CITY, Calif.--(BUSINESS WIRE)--Genesys: News Facts: About Genesys Social Engagement: Genesys Social Engagement analyzes social media interactions and applies intelligent customer routing and ...
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