Call Center Magazine: What is Workforce Management? Is workforce management software more than just fancy scheduling software? Michael Williams, director of marketing, GMT: The definition of Workforce ...

North America workforce management market is expected to grow by 7.43% annually in the forecast period and reach $2,860.0 million by 2026 owing to rising demand for workforce analytics, aims of ...

Calabrio, the workforce and conversation intelligence company, is releasing its Workforce Intelligence, offering AI-powered workforce management (WFM) that humanizes the customer experience. According ...

From scheduling and training to task management and communication, workforce management technology helps retain employees, improve efficiency and satisfy customers. Today's employees in the ...

Workforce management (WFM) sounds more inclusive than it actually is. In the call center environment, WFM encompasses four key processes: forecasting the volume of customer contacts, using the ...

Companies embrace software innovations like AI to take quicker actions based on real-time insights about skills, while self-service decreases costs, new research says Enterprises are transforming ...

REDWOOD CITY, Calif.--(BUSINESS WIRE)--Legion, the pioneer in AI-powered workforce management, today announced the launch of four new modules in the Legion WFM platform: Legion Labor Budgeting, Legion ...

Workforce management (WFM) solutions are essential in good times and even more indispensable when the economy is challenged and budgets are tight. These applications have always been one of the ...

HOBOKEN, N.J.--(BUSINESS WIRE)--The massive increase in digital channel adoption has added significant complexity to workforce management forecasting and scheduling. To help organizations address this ...

Calabrio, the workforce and conversation intelligence company, today announced its Workforce Intelligence solution at its annual Calabrio Customer Connect (C3) event, offering AI-powered workforce ...

RPI Consultants, a leading ERP implementation and software firm, has expanded its Infor® Workforce Management (WFM) practice to offer full-service delivery capabilities, enhancing its client-focused ...

Loblaw Companies Limited has purchased RedPrairie Corporation's Workforce Management (WFM) application for its stores across Canada. The system will manage Loblaw Companies Limited has purchased ...