The Internal Revenue Service is asking tax professionals to refrain from directing their clients to call the IRS’s e-help desk, saying that it is causing longer hold times on the phone line, which is ...

The Internal Revenue Service is getting blitzed with phone calls from taxpayers to the help desk it has set up for tax professionals, and it’s asking tax pros to stop referring their clients there. In ...

Despite the IRS’ progress in its E-Help desk, customer service efficiency still needs improvement, the agency’s Office of the Inspector General said. Despite the IRS’ progress in its E-Help desk since ...