According to Reneta McCarthy, a senior lecturer at the School of Hotel Administration at Cornell University, the concept of butlers dates at least to the 18th century in Europe, when a butler was a ...

Picture this: you finally settle into your lounge chair overlooking your resort’s infinity pool and you realize you forgot your sunscreen in your bag. A bag that’s back in your hotel room, all the way ...

With travel slowly recovering in the midst of the pandemic, there is tremendous pent-up demand and consumers are looking for discerning experiences. The hospitality industry has been ravaged by ...

True story: In 2003, I applied to work at the Raffles Hotel Singapore as a recent high school graduate with no credentials beyond a love of luxury hotels. Somehow enthusiasm was enough to qualify me ...