There are several ways that you can contact Hilton customer service. But depending on the urgency and nature of your request, some ways are better than others.

To make your hunt for the perfect hotel easier, Newsweek and Statista conducted the America’s Best Customer Service 2019 report, which asked more than 20,000 U.S. customers to rate several ...

“Hilton has launched the innovative mobile service to ensure customers have the best possible means of booking and managing their hotel accommodation, with ease,” said Geraldine Calpin, vice ...

But that's not the only thing that's ticking you off about hotels. In fact, you're disappointed in the check-in/check-out process, food and beverage, hotel services and the facilities in general.

6 Cutting-Edge Hotel Technologies That Make Your Stay Better When it comes to hotel customer service, a friendly face, complimentary perks and genuine hospitality used to be the standard. But with ...

The hotel Customer Service department must conduct detailed training – especially at the check out reception desk, where the employee must query the guests: “Were there any issues?

How do you improve a hotel's service? One answer comes from a boutique property in Honolulu, appropriately called the Hotel Renew.

Often, a customer service department may put you on hold while they contact the hotel directly (or connect you to the hotel).

“Hilton has launched the innovative mobile service to ensure customers have the best possible means of booking and managing their hotel accommodation, with ease,” said Geraldine Calpin, vice president ...