Thanks to a Southwest Airlines ramp agent, a Dallas toddler's favorite Buzz Lightyear toy's "mission" came to a touching end.

"Our Ramp, Operations, Provisioning, and Cargo Agents provide exceptional Customer Service and are essential to the Southwest experience," said Adam Carlisle, Vice President Labor Relations at ...

Southwest Airlines has updated its "Customers of Size" policy, requiring those in need of additional seat space to purchase ...

The Southwest Airlines ramp agent learned through social media that the 8-year-old daughter of an old friend lost her stuffed bear named Teddy after flying from Dallas to Detroit Metropolitan Airport.

At Southwest, the picketing relates to the contract talks with the Transport Workers Union of America, which represents the airline's nearly 5,300 ramp workers, including baggage handlers ...