"Our Ramp, Operations, Provisioning, and Cargo Agents provide exceptional Customer Service and are essential to the Southwest experience," said Adam Carlisle, Vice President Labor Relations at ...

Thanks to a Southwest Airlines ramp agent, a Dallas toddler's favorite Buzz Lightyear toy's "mission" came to a touching end.

Customer-service and reservations agents at Southwest Airlines Co. ratified a new contract that gives the workers 3 percent pay raises and better retirement benefits.

The Southwest Airlines ramp agent learned through social media that the 8-year-old daughter of an old friend lost her stuffed bear named Teddy after flying from Dallas to Detroit Metropolitan Airport.