Onepilot acquires Eodom, joins the top 15 outsourcers and takes Didier Ferrier on board. A winning move. The right cheque, the right offer, at the right time? Over the last few years, many BPO players ...
Five times in a row, the Rolling Stones would come to record here, in Boulogne-Billancourt, in this magnificent studio equipped to the highest standards and where the Beatles, Téléphone, Gérard Manset ...
"Video killed the Radio Star" sang The Buggles. AI or a lack of understanding of call centre operations, what will ‘kill’ the major BPO players? Concentrix shares plunged by more than 12% on the ...
Intelcia, the Moroccan lion cub racing ahead in the BPO sector, has appointed a first-rate recruit. He takes up the position of CEO US and English Speaking Markets. Karim Bernoussi and Youssef Elarofi ...
In a recent edition of Cash Investigation, a manager from La Banque Postale (whose customer relations department is headed by Sandrine Beltran) reported that the bank was using AI to rate its ...
Seven2, formerly Apax Partners, has reportedly commissioned a French investment bank to sell its stake in Vocalcom, the star call centre software company, which has recovered well after a few ...
Every year since 2017, the SP2C, in partnership with EY, has published the barometer of the economic, social and territorial impacts of outsourced contact centres. The title of the 2024 edition was: ...
Acquisition, service, customer experience, hospitality. The 100 who count in France, specialists or best problem solvers. In the 5th edition of its ‘Bottin’, En-Contact magazine has listed the 100 ...
Daniel Julien, the founder of Teleperformance, has realised one of his dreams: Teleperformance joined the CAC 40 on 20 June 2020. The company will leave the index on 22 September and be replaced by ...
Armatis, spécialiste français de l’expérience client, annonce la mise en œuvre prochaine d’une activité de relation client en milieu carcéral, au centre pénitentiaire d’Orléans-Saran (Loiret), ...
The Vénus was managed by its founder Régine Denis, wife of a Paris music hall director, from 1975 to the 1990s. Like the Château d’Hérouville but smaller and located in south of Paris, this ...
…une brique essentielle de l’engagement client. SMS enrichis, QR Code pour régler rapidement l’addition à la pizzeria, recouvrement digital, la panoplie des outils qui améliorent et fluidifient les ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results