Customers tolerate inconvenience only until the experience starts feeling unfair, unpredictable and emotionally exhausting.

Afiniti Orchestrator, Intelligence, and Agents: the first platform that optimizes every contact center interaction to positively influence whether customers stay, spend, or come back for more ...

The new AI Analytics Assistant lets CX leaders query interaction data conversationally and receive instant charts, dashboards ...

Gen AI bolted onto an enterprise marketing stack delivers pilot results. Built into it, it delivers transformation.

Company expands its vision for “Marketing Made Personal” with new AI capabilities designed to improve orchestration, decision-making, and customer engagement ahead of BFCM 2026 NEW YORK--(BUSINESS ...

In an exclusive with CMSWire, Kustomer CEO Brad Birnbaum says yes — but not the usual way. A Q&A on deflection, bolt-on AI ...

Zendesk replaces deflection bots with specialized AI agents at Relate 2026 — billed only on outcomes the company verifiably resolves.

Qualtrics doubles down on healthcare experience data. The company completed its $6.75 billion acquisition of Press Ganey Forsta, combining AI capabilities with one of th ...

New digital analytics and AI agents are designed to track brand visibility in LLM answers and execute site optimizations at scale.

Google just released formal guidance on generative AI search. The verdict: SEO still matters — but the rules have some ...