A recent report found that Singaporeans spent more than 30 million hours on hold with customer service last year. With banks ...

“It's very important for me to stay calm and focused and really listen to the customer … to pinpoint what exactly the ...

Abu Dhabi, UAE - Etihad Airways has enhanced its digital platforms with new features that make travel easier and more ...

Customer-centric focus is essential. B2B success depends on prioritizing customer relationships and long-term value creation.

Annapurna Finance Recognized Among Top Asian Microfinance Institutions for Empowering Underserved Communities and Promoting ...

Avis Budget Group Chief Digital and Innovation Officer Ravi Simhambhatla has a compelling vision for how AI specifically will lead to personalized customer experience.

Apollo Global Management Inc. is investing in startup Vega and adopting its technology that looks to improve service for ...

We’re pleased to present the 2024 Top 50 State Lobbyists. Featured Article: Championing Inclusivity: Expanding Pathways to ...

Indian IT majors see growth in smaller clients segment due to cost optimization focus, while larger deal sizes stagnate.

Standard Chartered Bank in India focuses on affluent banking, SME services, client segmentation, and international wealth ...

JetBlue isn't pulling out of Los Angeles or ceasing to serve corporate clients. And it even plans one or two new routes to ...

Anyone who is familiar with the Thunderbird email client on a Mac, Windows or Linux will probably want to take a look at ...