The deal adds agentic workflow automation and enterprise system connectivity to Genesys Cloud, with capabilities expected to ...

Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today announced it has acquired Pinkfish, a leading agentic orchestration workflow company. This acquisition will expand ...

Many customer service inquiries are similar and highly structured: order status, order refund, billing inquiry, etc. Generative and agentic AI-powered solutions can answer those questions but can’t ...

Genesys Cloud Services Inc., an American multinational software company, is in talks with Goldman Sachs Group Inc., Citigroup Inc. and JPMorgan Chase & Co. to participate as underwriters for an IPO in ...

Stay up to date on all cloud stocks with Benzinga Pro, your go-to stock market research platform with real-time news and actionable insights. In today's technological era, cloud computing has become ...

Master Claude's five core features in 20 minutes. Learn how to use Chat, Code, Cowork, Design, and Routines to automate tasks ...